Giving your customers the best of the best elevates your brand and sets a precedent of what they can expect when they experience your business.<\/p>\n
In the hospitality industry, giving your customers the best of the best looks different for every hotel, but one thing each business focuses on is providing soft, clean linens. Maintaining quality linen care comes down to having a quality laundry operation on-site.<\/p>\n
Ruchit Patel, owner of 30+ hotels in the Dallas, Texas-area, uses a variety of laundry machines at his different locations, but said whenever he can, he uses a specific brand of washers and dryers: UniMac. Patel just installed two washer-extractors and two tumble dryers in a new Dallas hotel and said he wasn\u2019t considering any other brand for this new location.<\/p>\n
\u201cI compare UniMac to BMW \u2013 the best of the best,\u201d Patel said.<\/p>\n
Of all his hotels, Patel said the majority of them use UniMac machines because of the brand\u2019s reputation for excellence. Patel has been in the industry since 2008 and has used UniMac just as long.<\/p>\n
\u201cSince day one, we\u2019ve had a great experience,\u201d Patel said. \u201cI can\u2019t think of any reason that would make us switch.\u201d Patel listed reliability, customer service and performance as the top three reasons UniMac is his brand of choice.<\/p>\n
\u201cWe don\u2019t have to worry about having to keep replacing machines \u2013 in the long run it saves you money, too,\u201d Patel said. \u201cI\u2019ve also had great customer service experiences from the start. That\u2019s really important to me.\u201d<\/p>\n
When discussing his experiences purchasing UniMac machines, Patel said he\u2019s continuously impressed by his CLEC distributor service rep, Sam Hussain, and is relieved to find how easy it is to get the right products for his business.<\/p>\n
\u201cHe [Sam] knows his stuff \u2013 he really makes the whole process easy,\u201d Patel raved. \u201cHe\u2019s another huge part of the reason we stick with UniMac.\u201d<\/p>\n
Patel said maintaining his hotel\u2019s linens is a top priority because it can have a big impact on the business\u2019s bottom line. One of the most effective marketing techniques is word of mouth, and one of the most effective ways to get good reviews for your hotel is to outfit your beds and bathrooms with soft, clean linens. After all, those are two of the main features of a hotel room.<\/p>\n
As a hotelier, if your customers tell their friends they had scratchy, dirty linens, it will be difficult overcoming that reputation. Using high quality washing machines and dryers can prevent this, but that\u2019s not the only benefit.<\/p>\n
UniMac machines are more energy and water efficient than the other machines Patel has used in the past, which he notes is an additional way he saves money and time, contributing to the business\u2019 bottom line. A quicker and more efficient cycle uses less water and energy and saves staff time, allowing a more efficient workforce. The lower water and electricity bills are an added bonus.<\/p>\n
\u201cWe consistently save money, water, energy, and over time, it really adds up,\u201d Patel said. \u201cLinens make a difference for hotel guests, and our guests leave feeling refreshed in part because of them\u201d
\nMaintaining his hotels\u2019 laundering operations is a high priority to Patel, and he said he\u2019s really noticed a difference in his locations that use UniMac machines.<\/p>\n
\u201cI always tell everyone I can about UniMac because it\u2019s a top brand,\u201d Patel said. \u201cUniMac is more reliable. I\u2019ve tried others, but if you can, UniMac is the brand to get for washing machines and dryers. You just can\u2019t beat the quality.\u201d<\/p>\n
Hotel owners have big decisions to make, and setting yourself up for success from the start is one of the most important things someone can do when starting a business, Patel said.<\/p>\n
\u201cIf you\u2019re going to do it, you should do it right from the start,\u201d Patel said. \u201cGet the right equipment for the job, don\u2019t just get equipment to check off a box.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Giving your customers the best of the best elevates your […]<\/p>\n","protected":false},"author":29,"featured_media":15695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other"],"yoast_head":"\n