We explain below how we analyze data from this website. Any links to external sites are out of our control and we encourage you to always read the privacy statements on the other websites you visit.
Data Privacy Notice
The EU General Data Protection Regulation (GDPR), effective from 25 May 2018, gives individuals in the European Union enhanced rights over the use of their personal data. Under the GDPR, we are required to give you certain information, including information about your rights, when you provide us with your personal data.
By navigating the Websites and/or using our product and services, you are giving us your consent to process your personal data for the purposes described below. This consent can be withdrawn at any time.
The personal and other data which we ask you to provide us with when requesting information about our products or services will be used only for the purposes of providing you with and improving those products and services. Certain of the data with which you provide us will be aggregated on an anonymized basis for statistical purposes to enable us to improve the content of the Websites and to ensure that advertising is relevant.
The types of data we collect
A) Contact information – such as name, address, phone number, email address, and login information;
B) Information about your purchase of products or services – such as product registration information, warranty information and enrollment status in services;
C) Consumer satisfaction and feedback data – such as the results of customer satisfaction and feedback surveys;
D) Data collected when you are visiting the Websites – such as data collected through cookies and other automatically collected data to provide you with customized access to our websites, or information that you provide us with when visiting the Websites (such as through contact forms etc.);
E) Data identifying the appliance – such as PNC number, serial number, software version, MAC address, model, color etc.;
F) Appliance usage data – such as how and when the appliance is being used (frequency and which cycles)
G) Data generated by the appliance itself – such as operating data e.g. opening and closing of internal valves, heating circuit use and efficiency, motor power, activities driven by the appliance’s software in order to deliver the cycle/function chosen by you; efficiency data e.g. water consumption, energy consumption; situational Data e.g. conditions surrounding the appliance such as ambient temperature, air humidity, water hardness.
How we collect personal data
You may choose not to provide certain types of personal data to us. If you choose to do so, this may affect our ability to provide you with, and your ability to make use of, certain appliances and/or services or their functionalities and features. However, unless otherwise specified, your choice not to provide such information will not result in legal consequences for you.
Why we process your personal data and the legal basis for the processing
We may use your personal data for the following purposes (collectively “Processing Purposes”):
- from you or your representative when purchasing your product, registering your product, visiting the Websites, activating your account, ordering a service, participating in our campaigns, creating a product review or when downloading and using an application;
- from our retailers;
- from our third party service providers, suppliers and partners;
- from publicly available sources;
- from social media, e.g. Facebook if you choose to use Facebook to facilitate logging into our websites/ apps.
|Processing Purposes||Type(s) of personal data||Legal basis|
|To assist in the development, testing, enhancement and modifications of our products and services||Types C, E, F and G above||Legitimate interest to enhance and modify our products and services|
|In the event of a contemplated or actual reorganization, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stock||Types A, B, C, D, E, F, and G above||Legitimate interest to facilitate and/or enable the contemplated or actual reorganization, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stocks.|
|To send you marketing communications||Your contact information (type A above)||Legitimate interest to market our products and services or consent.|
|To enable functionality in accordance with the description of the appliance / service||Types A, E, F and G above||Fulfillment of contract|
|To provide you with products and services you have requested||Types A, B,C, D, E, F and G above||Fulfillment of contract|
|To provide you with administrative notices such as user guidance/ product safety notices relating to your appliance, service or account||Types A, B, E, F and G above||Fulfillment of contract or other legitimate purpose, such as to keep you informed about products, services or account|
|For troubleshooting and repairing purposes||Types A, B,E, F and G above||Fulfillment of contract|
|To communicate with you about your product, service or account and similar customer service related activities||Types A, B, C, D, E, F and G above||Fulfillment of contract or other legitimate purpose, such as to keep you informed about products, services or account|
|Internal business purposes, including security of networked machines, analytics, audit, and for our core operational activities||Types A, B, C, D, E, F and G above||Legitimate interest to facilitate and enable us to fulfill our internal business purposes.|
|To evaluate your feedback when you rate and review our products or services||Type A, B, C above||Legitimate interest of improving our products.|
|To manage and operate our websites and applications, including online registration of products and services||Types A, B, C, D, E, F and G above||Fulfillment of contract or other legitimate interest such as enhancing user experience.|